RETURN POLICY

We only accept returns within 7 days of the delivery date for:

Products in its original, new condition. That is, free from marks, makeup, scuffs, odours

Products that is folded neatly in original packaging with all zips and snaps closed.

Swing tags and labels are attached and undamaged

If the products are returned used, damaged or do not have all original packaging, we reserve the right to refuse your refund.

You will be responsible for shipping and handling charges for any returning parcels except in special circumstances.

We are only able to accept returns for items purchased either directly through our website at Outsidestore.co. 

*Any returned items that do not meet our return standards will be mailed back to you without a refund.*

RETURN INSTRUCTIONS

To start a return, please contact info@outsidestore.co

REFUND PROCESS

Returns will be processed within 5-7 business days after the return arrives back at our warehouse/official store. Refunds are issued to the original payment method and you will receive a refund confirmation email once your return has been processed. Please allow an extra 2-3 business days for the credit to appear back on your statement.

EXCHANGES

We only accept exchanges within 7 days of the delivery date for:

Products in its original, new condition. That is, free from marks, makeup, scuffs, odours

Products that is folded neatly in original packaging with all zips and snaps closed.

Swing tags and labels are attached and undamaged

If the products is used, damaged or do not have all original packaging, we reserve the right to refuse your exchange request.

You will be responsible for shipping and handling charges for any exchange parcels except in special circumstances.

We are only able to accept exchange for items purchased either directly through our website Outsidestore.co. 

*Any exchange items that do not meet our exchange standards will be mailed back to you without an exchange.*

EXCHANGE INSTRUCTIONS

To start an exchange, please contact info@outsidestore.co 

GIFT EXCHANGE AND RETURN

Unfortunately, we do not offer an exchanges or return of free gift at this time.

WHAT IF A PRODUCT IS FAULTY OR INCORRECTLY DELIVERED?

We take the utmost care in ensuring our goods are of high quality. Please kindly contact info@outsidestore.co for assistance.