Shipping & Delivery

Processing Time

  • Orders are processed within 1-2 business days.

  • Note: Orders are not processed or shipped on weekends or public holidays. High order volumes or external factors may cause delays.

Delivery Timeframes

  • Local Delivery: 3-4 business days in transit.

  • International Delivery:

    • Southeast Asia: 5-7 business days

    • Rest of the World: 7-14 business days

Shipping Confirmation & Tracking

  • You will receive a shipment confirmation email, including a tracking number, within 24 hours of dispatch.

Damages During Shipping

  • Outside Singapore is not responsible for damages or losses during shipping.

  • If your item is damaged, please contact the carrier directly to file a claim and retain all packaging materials for reference.

Shipping Fees

Local Delivery:

  • Orders below SGD100: SGD4 delivery fee

  • Orders above SGD100: Free delivery

International Shipping:

  • Orders below SGD250:

    • Malaysia & Indonesia: SGD40

    • Rest of Southeast Asia: SGD50

  • Orders above SGD250: Free delivery

  • Rest of the World:

    • Orders below SGD500: Shipping fees based on FedEx rates

    • Orders above SGD500: Free delivery

Taxes & Duties

  • Customs duties and taxes are the customer’s responsibility and vary by destination country.

Terms & Policies

Lost or Unclaimed Packages

  • Outside Singapore is not liable for packages lost, unclaimed, or returned due to incorrect shipping addresses.

  • Reshipment costs for such packages are the customer’s responsibility.

  • Refunds for returned or unclaimed packages are not available.

  • To prevent issues, please carefully review your shipping information before confirming your order.

Contact Us